Quality Management & Assurance
Aiming for excellence and delivering services to the highest standard has always been the bedrock of PPCS’s approach to business. That is why we have in place a comprehensive Quality Management & Assurance performance monitoring system to ensure that all our clients receive the same consistent service.
PPCS’s commitment to excellence is backed by our ISO 9001:2015 certification, ensuring that all services are consistently delivered to the appropriate standard and comply with the relevant best industry practice.
Quality Management & Assurance processes are extremely comprehensive in nature to make sure that nothing falls through the cracks. Some of the processes that are undertaken include:
Key Performance Indicators (KPIs) are agreed with Client prior to the start of any contract so that expectations are clear and performance can be measured objectively.
PPCS conducts regular ISO audits which involves detailed analysis of our various systems and procedures to ensure our on-going quality performance.
Regularly Scheduled Site Visits & Inspection Audit Reports
Managers conducting Site Visits will inspect items such as cleaning performance, equipment fitness, and system & process adherence. Deficient items are automatically raised as work orders for immediate rectification.
Client Visits & Reports
Regular meetings are scheduled between PPCS management and clients to make sure the service provided is satisfactory and that client requests can be raised and followed up on immediately.
Clients will also receive collated QA reports which will summarise the Quality Management work that has been undertaken at the relevant sites.
Continuous Improvement Register
Any issues, problems, or urgent requests are immediately recorded electronically within our CIR system for urgent attention and resolution.