PPCS is committed to developing and implementing the latest and most relevant technology in order to provide our clients with a streamlined and highly efficient service. Our emphasis on technology investment is a main differentiator between PPCS and other industry competitors.
Our latest systems have the flexibility to be tailored to suit each property, site, or sites. Our systems provide the following benefits to our clients:
- Easy to use interface to submit and track work orders or requests
- Real time communication and rapid response to requests
- Timely & comprehensive reporting
- Smooth account management
PPCS’s client portal is an easy to use interface that can be accessed on via either our website or Android / iOS app. This portal is a major communications tool that allows our clients to submit work orders, view reports, or send other requests directly to all the relevant staff, allowing them to acknowledge and respond in a real time manner.
The system will keep you fully informed about the progress of each of your requests, and all your job submissions can be monitored on an easy to use dashboard.
PPCS’s Client Interface system is robust, ensuring that all jobs are appropriately allocated and completed or addressed in an efficient manner.
Quality Assurance System
PPCS utilises the latest tablet based software app to conduct our Quality Assurance checks. Our system allows us to easily spot deficiencies and to make sure they are rectified immediately. It also allows us to spot any patterns of deficiencies that may form so that necessary improvement measures are implemented immediately.
This system ensures quality assurance work is carried out systematically on each of our clients’ sites. Reports generated can be forwarded to clients simultaneously which ensures that there is full transparency if any issues arise.
Workforce Monitoring System
The key to ensuring optimal service is to make sure that our staff are disciplined in carrying out their duties. PPCS’s web based workforce monitoring system allows management to keep track of staff attendance and job completion times constantly.
Continuous Improvement Management System
PPCS’s proprietary continuous improvement system allows us to execute effective contract management. This system, which was developed in-house, allows us to track and report on all aspects of contract items from procurement to health & safety adherence.